Policies

POLICY:

We strive to provide our clients with fair and effective service, no matter the circumstances.

WHAT COMPLAINTS MAY BE LODGED?

Any dissatisfaction with a service provided by Indequity Capital Managers.

HOW TO LODGE A COMPLAINT:

We encourage all complaints to be lodged to the firm in writing.  You may forward your written complaint to us in the following ways:

E-Mail:  cmeyer@indequity.com or sleroux@indequity.com

Fax: (012) 667 3415

Mail to: The Compliance Officer
Indequity Capital Managers
PO Box 11583
Die Hoewes
0163

The complaint must contain all relevant information. 
Copies of relevant documentation need to be attached where possible.

THE PROCEDURE AFTER YOU HAVE SUBMITTED YOUR COMPLAINT:

Upon receipt by Indequity Capital Managers of the abovementioned information, your complaint will be acknowledged by the Indequity Capital Managers staff member that will assist in the resolution of your complaint.

Our staff will endeavour the complaint quickly and fairly.

We undertake to inform you of the results of the resolution process within 6 weeks after the date of your initial complaint.